SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like it! Good quality. Actually, I bought it for my sister's birthday! She's going to fall in love with it.
As a beader myself, I am so pleased with my Jade bracelet. It's stunning. I hope the luck imbued in this piece brings me all the luck I need. Well done to the beaders!
Love this bracelet! Gold and jade are my favorites, it's perfect. I bought this to match the necklace.
The jade is real and feels great. It matches the description exactly.
Wow, it exceeded my expectations. The quality of the beads is very good and totally worth the price. Truly a conscientious seller! I apologize for the initial skepticism.
I wear it every day. The quality of the bracelet is excellent, and it has received many compliments from my friends, who have asked me where I bought it. I am very happy and have shared this store with them.
I adore the design of this bracelet, the quality of the beads is very good and smooth. Thank you, I recommend it.
The beads are natural. Everything is as described, very beautiful. I love this bracelet, thank you.
Beautiful bracelet with lovely stones, I wear it every day.
Elegantly designed and of superior quality.
The bracelet is of high quality with genuine stones, very satisfied.
Adorable and well made. This is my second purchase.
Just as stunning as it is in the pictures.
Looks great and fits perfectly.
Smooth transaction and prompt dispatch, completely satisfied.
Shipped quickly and is of very high quality. Thank you for such a wonderful piece!
It's exactly as shown in the picture. I would definitely recommend this to friends. It's a beautiful bracelet, especially for autumn and holiday season.
Love these bracelets. My boyfriend and I each got one, and they are adorable. The color is deep and luxurious, yet the bracelet isn't too heavy. Plus, it was delivered quickly.
The bracelet matches the picture exactly, very satisfied.
Came in a lovely gift box with a polishing cloth included. The bracelet feels quality to the touch.
The bracelet matches the photos perfectly, very beautiful, and arrived quicker than expected.
It exudes a sense of nobility and elegance.
Delighted with the size and design! I'm eager to verify the authenticity of the jade but so far, I'm quite pleased with its appearance.
While I'm not an expert in gemstones, these are clearly high-quality and flawlessly graduated from light to dark shades. The Pixiu charm is intricately carved, and the green elastic band holds it all together beautifully. Appreciated the swift delivery and elegant packaging.
Precisely what I was hoping for, and it's absolutely lovely.
A durable and beautifully designed bracelet. The jade has a lovely sheen and the Pixiu is detailed and majestic.
The bracelet feels soothing and harmonious. The Pixiu charm is definitely the highlight and seems to radiate positive energy.
I gifted this to my mother and she hasn't taken it off since. She believes fully in its protective and wealth-attracting properties.
The quality of jade is evident, and the Pixiu design is intricate and beautiful. A perfect blend of tradition and elegance.
Elegant and meaningful, this jade Pixiu bracelet has added not just style but a sense of protection to my daily life.
I was skeptical about the powers of Pixiu, but this bracelet has become a cherished symbol of luck and wealth for me.
The Pixiu bracelet is a conversation starter! Everyone asks about it and I love sharing its meaning and my positive experience.
Since wearing the bracelet, I've felt a sense of calm and assurance. It's beautifully made and the jade is just stunning.
This bracelet has become my daily wear for good luck. The jade quality is top-notch and the Pixiu really stands out.
Absolutely love my jade Pixiu bracelet! The craftsmanship is impeccable and it truly feels like a touch of prosperity on my wrist.