SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There's nothing to dislike about this item, it's brilliant.
This lead is fantastic, with a soft handle and good length. I've ordered four, losing the first two in the woods. The next two, in red and blue, haven't been lost thanks to their bright colors, though my dog chewed the handle of the red one.
Bought it for my dog's birthday in his favorite color, turquoise. He loved it!
This is a good all-around lead. Improvements could be made to the rubber covers at the handle and clip. A heat wrap or binding would be better. Other than that, it's a nice product and recommendable.
Bought it for my cousin's dog, and it's brilliant.
Love this lead.
My active dog often chews through leads, but we've had two of these, and they are sturdy yet not restrictive.
This is our favorite lead, not too long but flexible. The handle is great, and no more sore hands after walks.
The lead is excellent, with a perfect length and a really comfortable handle.
I'm very happy with this product. It looks good, is robust, and has a ring for attaching a poo bag container.
This lead is effective for my excitable spaniel. It's comfortable to hold and easily adjustable. It's durable and a better choice than typical extendable leads.
This sturdy lead comes with a comfortable handle, an easy clip, and reflective stitching. There's a metal loop for attaching a poo bag holder. I wish there was an additional clip for attaching accessories, but overall, it's excellent.
The lead is sturdy with a comfortable handle.
The item is great and as described.
This strong lead is just what I wanted for my staffy, and I'd recommend it.
I own several of these leads, keeping them at different family houses for dog-sitting. The grip is excellent, and I've had no issues with quality.
After using this lead for some time, I can say it's very good. The handle is comfortable, the length is nice, and it has some elasticity, which is great for strong dogs.
The lead is very sturdy and brightly colored. It's a good length, and the hand grip is comfortable. I've purchased this for the third time because I liked it so much.
Both my dog and I are happy with this item.
When used with a harness, this lead provides excellent control over larger dogs.
This lead offers great value for money.
I bought this lead thinking it would be ideal as my puppy grows. It works well with a collar now and will be suitable for a harness later.
This lead is fantastic, and I've purchased a second one in a different color. It's the only lead my dog hasn't chewed through, and I highly recommend it.
It's great to find a product of decent quality like this. I'll surely buy more.
The quality is outstanding, though it can be a bit stiff for wrapping around the hands.
This lead has excellent additional stretch and is very strong.
The handle of this leash is very comfortable.
I bought this lead for outings with my new puppy.
The thickness and length of this lead are ideal, and it feels very strong.
Having purchased two of these, I can vouch for their quality. The clasp and leash are not made of thin rope but are rather sturdy and dependable. Definitely a confident purchase.
I'm quite pleased with this lead. It's comfortable, durable, and easy to hold. A bit more length would make it perfect, but it's still excellent.
This leash is exactly what I needed, with a nice length, high quality, and a padded loop to prevent chafing. The metal ring on the loop allows for hands-free use when the dog is off the leash.
The leash feels robust and strong, with an ideal length and a soft, comfortable handle.
The leash is durable, weather-resistant, and comfortable to hold, all at an affordable price.
This dog lead is a favorite of mine and my small rescue dog. It's slim, perfect for smaller dogs, and has a lovely, long design. The red color I chose is vibrant and reflective at night. It's essential for walks to the park and visits to places like garden centers.