SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm thrilled with how easy they are to put on my chihuahua, fitting like a glove without causing any discomfort. Excellent quality and design.
Extremely pleased with the purchase, thank you for the quick service!
Precisely as described and shipped out swiftly.
For a 14.2 kg Lagotto, size L was a bit small but the shipping was quick.
Accurate description and fast shipping, I definitely recommend these dog shoes.
Simply lovely, these shoes are a cute and functional accessory for my dog.
Bought a medium for my shih-tzu, a tad small but manageable. Next time, I'll opt for a large for added comfort.
Recommend opting for a smaller size for a snug fit, but overall, a great product.
They arrived exactly as shown in the picture and fit perfectly.
Appreciate the fit and quality of these shoes; they're just right, thanks!
Absolutely wonderful shoes, they fit well and are made with care.
An excellent product that's well-made and easy to put on, enhancing the walking experience.
The fit is perfect, snug and comfortable for my dog without any hassle.
Really happy with the purchase; the shoes look good and function well.
Good quality and fit well for a Corgi puppy, though I'll need a bigger size as he grows.
Essential for protecting paws from extreme weather on NJ beaches, these shoes have been a real eye-opener for dog owners witnessing their pets' discomfort on hot or cold sands.
My dog moves comfortably in these light and easy-to-wear shoes, although the tassels are a bit fragile. Thankfully, the stopper helps with durability.
Overall satisfied with the purchase; the shoes meet the expectations set.
A tad small for our cocker spaniel, but they look fantastic and are well made.
Quite pleased with the quality and design of these dog shoes.
These shoes are of great quality and fit perfectly; it's clear they were made with attention to detail.
Delighted with this purchase! These shoes offer great value and quality, a real bargain for the durability they provide.
Impressed with the quality of these dog shoes, they are well-crafted and durable.
The color was a bit off from the picture, but the shoes are well-made and fit the description, with neat stitching adding to their quality.
Perfectly sized for my miniature American Eskimo, the size 6 fits like a glove! They've become an essential part of our outings.
These dog shoes are a perfect fit for her little paws and the only ones that stay put. Now she has two pairs, and we're both grateful for the secure design.
Baxter, a dog I care for, has severe allergies, and these shoes have been a lifesaver, though I've added Velcro for a better fit. They prevent painful stings, but the bobble noise was initially unsettling for him. Now, he's comfortable and ready for long walks as long as he has his shoes on.
High-quality, easy to use, and they look adorable on my dog. The water-resistant feature has been great for rainy days.
The elastic strap ensures a secure fit and the shoes are surprisingly easy to clean. Very satisfied with this purchase!
Love the reflective safety feature! These shoes are not only practical but they also ensure my dog is visible during evening walks.
A total win! The self-cleaning feature is amazing, and they keep my dog's paws clean and protected in all weathers.
These shoes are perfect for my dog's sensitive paws. They fit well, are easy to adjust, and he seems to find them comfortable.
Super impressed with the durability and the non-slip soles. They provide excellent traction and the reflective strips are a great safety feature.
The best dog shoes I've tried! They offer great protection, are easy to clean, and my dog doesn't mind wearing them at all.
Fantastic quality and design! They keep my furry friend's paws safe and comfortable, plus they're a breeze to put on and clean.
Absolutely love these shoes for my dog! The adjustable fit is perfect and they stay on even during our most active playtimes.
These dog shoes are a game changer! Durable and snug, they protect my pup's paws on all our adventures. Easy to clean too!