SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Surprisingly effective on my shedding rabbit who seems to enjoy the comb's massage.
Excellent on both my cat and small dogs, and cleaning it is a cinch.
Suitable for my diverse pet family, from my border collie to my chihuahua.
Doesn't pull hair, making grooming comfortable for my cats. Highly recommend.
This brush has been a hit with my cats, easy to use and self-cleaning.
Works wonders on my long-haired cat, especially with knots, and it's easy to clean.
Completely satisfied with this grooming tool.
Lightweight and incredibly easy to use, removing pet hair is a dream with this brush.
Comfortable grip and the button is a breeze to use, even for those with less strength.
My short-haired cat took to this brush immediately, and it's been effective in keeping her fur off our clothes.
Simple yet effective grooming tool.
Holding the brush is comfortable, and the hair clearing mechanism is very efficient.
Even my hesitant cat allowed for a lengthy grooming session. It's effective and easy to clean.
All three of my cats enjoy this sturdy and efficient brush.
Perfect for my two long-haired cats; we all love the grooming time now!
My kitten is quite taken with this brush.
The automatic cleaning feature is gentle on fingers and doesn't jam, enhancing the grooming experience.
This brush has significantly reduced loose hair in the house, and all my cats, even the finicky one, enjoy it.
The ease of cleaning this brush is unparalleled. It makes pet grooming a one-person job.
The self-cleaning button is a fantastic feature, making grooming much simpler.
Removing hair from the brush is incredibly easy, making it the best one I've purchased.
A thoughtful Christmas gift for cat owners, sure to please.
Matches my order perfectly, the hair removal button is a game-changer.
Resilient brush material as shown, with the promise of durability.
My cat adores this cute, flower-shaped brush, and it's like a massage session every time I use it. The fur removal button is a standout feature.
Comfortable for fluffier breeds and makes fur removal from the comb much easier.
My cat enjoys it, and it brushes smoothly without any issues.
The quality is evident, it's beautiful, comfortable, and the hair removal feature works flawlessly.
Quick delivery, and my cats are noticeably happier. Thanks!
Excellent at hair removal without causing any discomfort to pets, exactly as described.
Effectively removes hair while providing a soothing massage.
Truly a beautiful and high-quality product at a great price.
Great brush! My cat finds it very comfortable.
My pets are returning for more brushing sessions; they love it! Appreciate the quick delivery and excellent quality.
Accurate description and effective hair removal, works for my dogs too!
Gentle on the skin and well-received by my pets. Definitely a recommended product.
Excellent quality, matches the photo perfectly.
We absolutely adore it, and my kitten can't get enough of the grooming sessions. Grateful for the quick shipping and fantastic product.
Larger than anticipated but functions flawlessly and arrived swiftly.
It's a hit with my cat, especially during grooming sessions. It's good for surface-level fur and is quite the looker.
I'm quite taken with this brush model. It efficiently removes trapped hairs from my kittens and boasts excellent craftsmanship.
The product matches the description perfectly, and my kittens are all for it.
Impressed with the quality of these items, I wholeheartedly recommend them.
Purchased two of these brushes and both cats are absolutely loving the grooming sessions!
The brush arrived promptly, and my little ones are all for it. It effectively removes loose hairs, making grooming a breeze.
Our new outdoor-turned-indoor cats have taken to this brush surprisingly well, especially the first who now sees it as a treat. Even the shyest of them enjoyed the gentle brushing. It's become a bonding activity for us.
A good find for pet grooming.
My cats enjoy being groomed with this brush, and I appreciate the simplicity of use and cleaning.